Verified Returns & Exchanges
The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
Description of Policy from Merchant:
If the original artwork doesn't satisfy you entirely, you have 7 business days to return it in its original package. I will pay the shipping fees for the return and will refund the total amount you spent within 7 business days.
For prints, get in touch with the printer Skyline Art Prints based in Austin, TX. If you have any issues with damaged prints or want a refund, please contact me directly.
Once the transaction is confirmed on the website, the preparation and packing begins. The process takes 3-4 business days for works under 36" in size and 5-6 business days for works over 36" in size. Then we must add a few more business days for the shipping depending on the distance of the location.
Works under 36" in size are packed in industrial strength cardboard, bubble wrap, layers of additional cardboard, corners, sealed plastic bag and acid-free glassine paper. Works are shipped FedEx Ground.
Works over 36" in size are packed in a custom wood crate built by Craters & Freighters of St. Louis, shipped in professional bubble wrap, layers of additional cardboard, corners and acid-free glassine paper. Works are shipped by Craters & Freighters of St. Louis.
Every original artwork is packed following the most rigorous guidelines to ensure the safety of each work. You can read those guidelines for packing works here : http://www.saatchiart.com/packaging
The printing and shipping of prints is fulfilled by Skyline Art Prints based in Austin, TX.
All the original artworks are insured for the value of the sale during the shipping (the shipping cost includes the insurance).
Original artworks are shipped with the following documents: custom declaration (if necessary), instructions on how to unpack the work (if necessary), authenticity certificate, acquisition certificate, invoice.
Question? Don't hesitate to contact me firstname.lastname@example.org