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Frequently Asked Questions
What is your shipping Policy?
Once the transaction is confirmed on the website, the preparation and packing begins. The process takes 3-4 business days for works under 36" in size and 5-6 business days for works over 36" in size. Then we must add a few more business days for the shipping depending on the distance of the location.
Works under 36" in size are packed in industrial strength cardboard, bubble wrap, layers of additional cardboard, corners, sealed plastic bag and acid-free glassine paper. Works are shipped FedEx Ground.
Works over 36" in size are packed in a custom wood crate built by Craters & Freighters of St. Louis, shipped in professional bubble wrap, layers of additional cardboard, corners and acid-free glassine paper. Works are shipped by Craters & Freighters of St. Louis.
Every original artwork is packed following the most rigorous guidelines to ensure the safety of each work. You can read those guidelines for packing works here : http://www.saatchiart.com/packaging
The printing and shipping of prints is fulfilled by Skyline Art Prints based in Austin, TX.
All the original artworks are insured for the value of the sale during the shipping (the shipping cost includes the insurance).
Original artworks are shipped with the following documents: custom declaration (if necessary), instructions on how to unpack the work (if necessary), authenticity certificate, acquisition certificate, invoice.
Question? Don't hesitate to contact me: email@example.com
What is your Policy on Returns/Exchanges/Refunds?
If the original artwork doesn't satisfy you entirely, you have 7 business days to return it in its original package. I will pay the shipping fees for the return and will refund the total amount you spent within 7 business days.
For prints, get in touch with the printer Skyline Art Prints based in Austin, TX. If you have any issues with damaged prints or want a refund, please contact me directly.
Do you accept commissions?
Yes! I accept commissions. Please contact me and we can discuss - firstname.lastname@example.org. (please reference that you found me on artstorefronts.com. I get a lot of spam requests for commissions and will usually ignore an email I do no recognize if I think it is spam.
How can I keep up with your new work?
Please sign up for my newsletter to access latest new works available. For more information on my process, please visit my portfolio website, www.kjnstudio.com. If you see a painting that you find and do not see it on this website please contact me and I will let you know if it's still available.
This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.
It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
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